Zride

Zride Partner terms — ride and delivery partners

Version 3.0  |  Effective date: 25 February 2026  |  Last updated: 7 October 2026

The same text is shown in the Zride Partner app, where partners accept it (Profile → Terms & Conditions). The Partner privacy policy is at the end of this page. Fees are also listed on Products & Services; refunds of platform fees are in the Refund & Cancellation Policy.

1. Who we are and what these terms cover

Zride is operated by Asli One Global Private Limited (CIN U62011TN2026PTC190105, GSTIN 33ABFCA0187P1ZF), registered office 309/3, Yasmin Nagar, Vedhanarayanapuram, Ozhalur, Tirukalikundram, Kanchipuram 603111, Tamil Nadu (“Zride”, “we”, “us”).

These terms apply when you register on the Zride Partner app as a driver for passenger rides (auto, bike taxi, car) or goods trips, or as a delivery partner for parcels and store orders (“you”, “partner”).

By ticking “I agree” you accept these terms and the Partner privacy policy. They are a binding contract under the Indian Contract Act, 1872 and the Information Technology Act, 2000. You must be at least 18 years old.

2. You are an independent partner

You are not an employee, agent or franchisee of Zride. You decide when to go online and which requests to accept. Zride does not guarantee any number of rides, deliveries or any income. Your vehicle, fuel, phone, data, helmet and other equipment, and all costs of driving, are yours. You are responsible for your own income tax and, where it applies to you, GST on your fares.

3. Registration, documents and verification (KYC)

To register you give us your name, phone number, date of birth, address, a selfie, your driving licence, the vehicle’s registration certificate (RC), and Aadhaar or PAN; for commercial vehicles also the permit, fitness, pollution (PUC) and insurance documents that the Motor Vehicles Act, 1988 requires; and your bank account or UPI ID for payouts.

We check your licence and RC against government (RTO) records where we can and record their expiry dates. You must keep every document valid. When a required document expires, your account cannot go online until you upload the renewed document and we verify it.

Everything you give us must be true and your own. One account per person; never let anyone else drive or deliver on your account.

4. Passenger rides

  1. Fare: the app shows the fare before you accept. It is worked out by Zride from the state fare (for autos in Tamil Nadu, the Government tariff) and the distance. Charge only what the app shows — no bargaining, no refusing short trips after accepting.
  2. Payment: the passenger pays you directly, by cash or UPI. Zride does not hold your fare.
  3. Pickup OTP: start a ride only after the passenger tells you the OTP shown in their app. Never start a ride without it.
  4. Pickup waiting: after you arrive, the first free minutes (shown in the app) are free; after that each started minute is charged at the per-minute rate, up to a cap. Zride’s server works this out from its own clock — from the moment you mark “Arrived” until the OTP is entered — and adds it to the fare as a separate line.
  5. Waiting during the ride: use Pause in the app; the charge is checked against the server’s clock.
  6. Extra distance: if the road you actually drove (from the app’s GPS trail) is longer than the booked distance by more than the limit shown in the app, the extra kilometres are added at the booked per-km rate. The fare is never lower than the quote.
  7. 100% yours: the fare, peak-hour surcharge (capped at 2× the base fare), waiting charges, extra distance, cancellation charges paid to you, and tips. Zride takes no commission.
  8. Bike taxi: available in Tamil Nadu only, and only to partners Zride has approved as bike taxis after checking the RC. One passenger; you and your passenger wear helmets as the law requires.
  9. Time on the road: the app stops new requests after 12 hours of driving in a day, as the Motor Vehicle Aggregator Guidelines, 2020 require.

5. Deliveries

  1. Collect the order from the store, check the items and packaging, and do not open, eat or change anything.
  2. Delivery OTP: hand the order over only after the customer gives you the delivery OTP shown in their app.
  3. No cash on delivery: Zride store orders are paid online. Never collect cash for a store order.
  4. Delivery earnings for orders the customer paid online are settled automatically and paid to your registered bank account or UPI ID, as shown in the app. Tips are 100% yours.

6. Zero commission and Zride platform fees

  1. Zride takes no commission on your fares.
  2. Per-ride platform fee: for every completed auto ride the passenger pays a ₹5 Zride platform fee (GST-inclusive) on top of the fare. You collect it with the fare, and it is debited from your platform balance when the ride completes — on every ride, including during your free period. For other vehicles the per-ride fee is shown in the app before it applies.
  3. Daily fee: after your free period — until Zride is busy in your area, at most 90 days from approval; the end date is shown in the app — autos pay ₹10 per active day (launch offer; list price ₹20), GST-inclusive, only on days you complete at least one ride. The daily fee for other vehicles is shown in the app.
  4. Platform balance: a prepaid balance you top up in the app. Fees are debited from it. Outside the free period you need the minimum balance shown in the app to go online. It earns no interest and is not a bank account. Unused balance is refunded to your bank account or UPI ID when you close your account, after any fee due.
  5. A GST tax invoice for every platform fee is available in the app.
  6. We tell you about any fee change in the app at least 15 days before it applies.

7. Location and GPS trail

While you are online the app shares your phone’s location with Zride continuously, also when the app is in the background (Android shows a notification while it does). We use it to send you nearby requests and to show customers that you are on the way.

During a ride or delivery the app also records a GPS trail (a point about every 50 metres or 15 seconds). It is used to settle the distance-based fare, to resolve complaints and for safety. Trails are deleted after 90 days; the distances stay on the ride record.

Keep location on while you are online. Going offline stops location sharing, except during a ride or delivery you have already accepted. Faking your location (mock-location apps or GPS spoofing) is fraud.

8. Safety

  1. SOS: the SOS button in the app alerts the Zride team and your emergency contacts with your live location. Customers have the same button. Use it only in a real emergency.
  2. Never drive after drinking alcohol or taking drugs. After a complaint the app may ask you for a selfie or an alcohol-test photo and keep you offline until the team clears it.
  3. Obey traffic laws and the Motor Vehicles Act, 1988; no phone use while driving except hands-free navigation; wear a helmet on two-wheelers. Traffic fines are yours.
  4. Report accidents, incidents and anything unsafe to Zride at once, and help with any investigation.

9. Conduct

Treat every passenger, customer, store and fellow partner with respect. No harassment, discrimination, threats or abusive language. Do not ask for tips, do not take bookings outside the app for Zride customers, and do not contact customers after the trip for personal reasons. Do not share a customer’s phone number, address or OTP with anyone.

10. Cancellations, ratings and account standing

Accept only what you intend to complete. Frequent cancellations after accepting, low ratings, complaints, fraud (fake trips, GPS spoofing, OTP misuse) or unpaid fees can lead to fewer requests, suspension or removal. Before any permanent block we tell you the reason and give you a chance to respond.

11. Your data

How we collect, use, share and keep your data — including your documents and location — is explained in the Partner privacy policy below, which is part of these terms.

12. Zride is a technology platform

Zride connects partners with passengers, customers and stores; it does not itself transport passengers or goods. To the extent the law allows, Zride is not liable for accidents, injuries, loss of or damage to your vehicle or property, traffic penalties, disputes between you and a customer or store, or loss of income from app downtime. Nothing in these terms limits liability that cannot be limited under Indian law.

13. Indemnity

You will compensate Zride for losses, claims and costs caused by your breach of these terms, your breach of the law, or your negligence or misconduct while using the app.

14. Suspension and closing your account

We may suspend your account for expired documents, safety concerns, fraud, unpaid fees or a serious breach of these terms. You may stop using the app at any time and delete your account from the app (Profile → Delete account); fees already due remain payable.

15. Grievances

Raise any issue in the app (Help & Support), by WhatsApp at +91 81109 08008, or by email to partners@asli.one. Complaints reach the Grievance Officer, Mr. Manoj Kannan, Asli One Global Private Limited. You get an acknowledgement within 24 hours and a resolution within 15 days.

16. Law and courts

These terms are governed by the laws of India. Courts at Chennai and Kanchipuram, Tamil Nadu have jurisdiction.

17. Changes and language

When these terms change materially, the app asks you to read and accept the new version before you continue. These terms are written in English; if a translation differs, the English version prevails.

Partner privacy policy

This applies to Zride Partner drivers and delivery partners; riders and customers are covered by the main Privacy Policy.

1. Who is responsible for your data

Asli One Global Private Limited (“Zride”), at the address above, decides how partner data is used. This policy follows the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. What we collect

3. Why we use it

4. Who sees your data

We do not sell your data and do not share it with advertisers.

5. Location in detail

While you are online the app shares your location continuously, also in the background, with a visible notification on Android. During a ride or delivery it records a GPS trail (about every 50 m or 15 s). Going offline stops sharing, except during a trip you have accepted. Trails are deleted after 90 days; the trip’s distances are kept with the trip record.

6. How long we keep it

7. Security

Data is encrypted in transit, and your documents are stored so that only you and authorised Zride staff can open them. No system is perfectly secure; tell us at once if you suspect misuse of your account.

8. Your rights

You can ask to see, correct or delete your data, withdraw consent, and nominate someone to act for you. Delete your account in the app (Profile → Delete account) or write to us. Without location and KYC data you cannot drive or deliver on Zride, so withdrawing consent for them closes your partner account.

9. Grievances and contact

Grievance Officer: Mr. Manoj Kannan, Asli One Global Private Limited — partners@asli.one, WhatsApp +91 81109 08008. We acknowledge within 24 hours and resolve within 15 days. You may also approach the Data Protection Board of India.

10. Changes

We will tell you in the app before any material change to this policy takes effect.

Questions? partners@asli.one · WhatsApp +91 81109 08008